Many members in my Silhouette Group are experiencing problems with their CAMEO 1, Portrait 1, Silhouette SD or Original Silhouette machines and recent Windows 10 updates. More specifically, the problem is with the 1809, 1903 or higher update and affects USB connections. These machines use USB 1 connections which are no longer supported in these recent updates.
The issue also affects other hardware connected via USB 1 ports, such as printers, fax machines, scanners, external drives, cameras and others that will no longer be compatible.
Most computers have multiple USB ports and one of your ports might be a USB 2 port. Try connecting your Silhouette through another USB port on your computer.
Sometimes a different USB cable will solve the problem. Newer USB cables are faster than older ones. Try one that you have — it might work.
If this doesn’t work, you can purchase a USB 2 hub and connect your Silhouette machine (and any other USB devices) through this hub.
Silhouette Connect is a software application. This page is comprised of details on how to remove it from your PC. It is developed by Silhouette America. Go over here for more details on Silhouette America. Silhouette Studio® Create designs and send to a Silhouette machine. This is the free basic version of this software. Paid upgrades (Designer Edition, Designer Edition +, and Business Edition) can be applied onto to this version.
Silhouette Connect Free
Another option is to avoid installing the Windows update. The older Silhouette machines work fine with older versions of Windows 10.
If you have a Cameo 1 or Cameo SD, you can use your machine with an SD card.
Note that this is not an issue that Silhouette America covers further than what you see on their website as they no longer officially support the older machines, which is inevitable with technology. As new technology emerges, older equipment can no longer be updated and companies eventually have to decide to stop supporting older models.
Below is Silhouette’s statement from their website:
Serial Silhouette Connect Free
Due to recent Microsoft updates for select Windows 10 computers, some older Silhouette cutting machine models may be unable to connect successfully via USB. This includes the following models:
Silhouette Connect License Code Free
CAMEO 1
Portrait 1
Any older Silhouette models
While we are no longer able to officially support the connectivity of these older models with affected Windows 10 computers, please find the section below regarding your model for further workaround options that may help re-establish a successful connection with your Silhouette machine.
Silhouette AmericaIf you need more help, join us in my group. There have been extensive discussions and solutions found for this issue and many others. I also have a UNITS section in the group that contains very useful content.